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News

Shield windows saved my life says arson attack victim

 Mrs Ridley of Stanley, County Durham says her Shield windows saved her life. The alleged arson attack took place when a pile of rubbish was set alight between Mrs Ridley and her neighbour’s front doors. The fire spread rapidly.

 Image Windows, who installed the windows, were called to the scene. Dennis Davison, Image Windows’ Managing Director, arrived when the frames were still hot from the fire. He explains: “We installed Mrs Ridley’s windows two years ago and when she called we went straight round not knowing what to expect. But the windows were barely touched inside, and the smoke had not come through into the house.

The police, fire service and insurance company were amazed how well Mrs Ridley’s windows had stood up to the intense heat.

 “Mrs Ridley said she wouldn’t have her windows replaced by any other company, and she wouldn’t accept any other quotes. She told me that her windows saved her life, and she wasn’t going to settle for anything less,” adds Dennis.

 “We have bent over backwards to make it as easy as possible for Mrs Ridley. The new windows will be replaced on Tuesday – we were trying to install them before the bank holiday weekend. We have already replaced all the outside plumbing and roofline.

 “The situation could have been a lot worse according to the police. The fire was dangerously close to a gas main and they were minutes away from evacuating the whole street.

 “You don’t really expect to see damage like this first hand. I know all the products are tested to a certain level of fire resistance, but it doesn’t really mean anything until you see it for yourself. I can’t believe how well the Shield system held up under the heat, but I’m very glad it did.”

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